About the bank

Economical habits – key to your dream 

Our bank

Any state has its own strategic goals and objectives. For Kazakhstan one of the most important areas of social policy is to provide citizens with affordable and high-quality housing. Economic growth and social profile of the State are the basis for establishment of housing construction savings system (HCS) which is regulated by the Law of RK “On housing construction savings in RK” of “7” December 2000.     

"Otbasy bank" JSC is the only one bank in the country implementing housing construction savings system. HCS system is intended for improvement of housing conditions of people through attracting funds of depositors to housing construction deposits and granting them with housing loans.

In July 2003 "Otbasy bank" JSC acquired Certificate of State Registration of a Legal Entity. In September the same year the large scale works were carried out to develop the Bank’s branch network and attracting depositors to make housing construction deposits.

In 2005 the Bank managed to issue the first loan – this was an interim loan. In 2006 the Bank reached break-even operation level and issued the first housing loan. In 2007 the Bank was rated by Moody’s International Rating Agency. Also "Otbasy bank" JSC was the first of Kazakhstani banks to receive Quality Management System Certificate of Conformity ISO9001:2000. This Certificate is confirmed on annual basis by external independent certification body.  

Further extent of involvement of "Otbasy bank" JSC into state and branch programs has significantly extended. In addition the Bank started cooperation with private developers for selling housing through housing construction savings system.

Information on basic indicators

Since 2016 and as of 01.11.2024, the Bank has been allocated loan funds in the amount of 461.64 billion tenge:

- from the National Fund (22 billion tenge);

- from the state budget in the amount of 439.64 billion tenge,

Of the allocated funds, as of 01.11.2024, an amount of 443 billion tenge was disbursed.

In 2020-2021, JSC "NUH Baiterek" allocated a bond loan to the Bank for a total of 210 billion tenge for the issuance of preliminary and intermediate housing loans to participants in the Nurly Zher Housing Construction Program, the allocated amount was disbursed in full.

Since 2017 and as of 01.11.2024. Almaty city akimat allocated budget funds to the Bank:

- 81.8 billion tenge for issuing preliminary and interim housing loans to participants in the "Almaty Zhastary" program. As of 01.11.2024, 72.1 billion tenge have been disbursed.

- 8.8 billion tenge for issuing preliminary and interim housing loans to participants in the "Bakytty Otbasy" program. As of 01.11.2024, 8.5 billion tenge of the allocated funds have been disbursed.

Since 2021 and as of 01.11.2024, Astana city akimat allocated budget funds to the Bank:

- 80 million tenge for issuing preliminary housing loans. To date, the allocated amount has been disbursed in full.

- in the amount of 4.8 billion tenge for issuing preliminary housing loans within the framework of the "Elorda Zhastary" program, of which 3.6 billion tenge have been disbursed.

As of 01.11.2024, within the framework of the implementation of regional programs, the following was allocated:

- for lending to participants in the Zhambyl Region Preferential Lending Program for Youth "Aulieata Zhastary" - 1.5 billion tenge, which have been disbursed in full.

- for lending to citizens under 35 years of age within the framework of the "Karagandy Zhastary" program - 2 billion tenge, which have been disbursed in full.

- for lending to medical workers of Atyrau city and Atyrau region, 1 billion tenge was allocated, of which 853 million tenge have been disbursed.

- for lending to socially vulnerable groups of the population of Atyrau and districts of Atyrau region - 1.6 billion tenge, which were fully disbursed.

- for lending to citizens of the Republic of Kazakhstan, the Akimat of the Burlin district of East Kazakhstan allocated 440 million tenge, of which 396 million tenge were disbursed.

- for lending to citizens of the Republic of Kazakhstan within the framework of the program of the MIO of the West Kazakhstan Region Office "Zhaiyk Zhastary" - 600 million tenge, of which 575 million tenge were disbursed.

- for lending to young specialists of Kostanay - 350 million tenge, which were fully disbursed.

- for lending to young specialists of Almaty region - 495 million tenge, which were fully disbursed.

- for the youth of the city of Taldykorgan registered for housing from the state housing stock, or housing rented by the local executive body in the private housing stock - 400 million tenge, of which 371 million tenge have been disbursed.

- for lending to the youth of the Aktobe region - 300 million tenge, which have been disbursed in full.

- for providing housing to citizens affected by floods by the Akimat of the Aktobe region - 750 million tenge, of which 749 million tenge have been disbursed.

- for lending to participants in the Regional Program of the Bank for lending to citizens of the Republic of Kazakhstan within the framework of the social policy of the local executive body under the "Abai Zhastary" program - 573 million tenge, of which 569 million tenge have been disbursed.

- for lending to employees of the RGU "Firefighting and Emergency Rescue Services of the Department of Emergency Situations of the Abay Region of the Ministry of Emergency Situations of the Republic of Kazakhstan", the Akimat allocated 90 million tenge, which was fully utilized.

- for lending to young people within the framework of the Regional Bank Program for lending to citizens of the Republic of Kazakhstan within the framework of the social policy of the LEB "Ulytau Zhastary" - 500 million tenge, which were fully utilized.

- for lending to citizens of the Republic of Kazakhstan within the framework of the social policy of the Akimat of Temirtau - 350 million tenge, which was fully utilized.

- for lending to citizens of the Republic of Kazakhstan within the framework of the social policy of the MIO Akimat of Shymkent - 3 billion tenge, of which 2.9 billion tenge were utilized

- for lending to citizens aged 18-34 under the "Kostanay Zhastary" program of the Republic of Kazakhstan within the framework of the social policy of the MIO Akimat of the Kostanay region - 1,050 million tenge, which was fully utilized.

- for lending to citizens of the Republic of Kazakhstan within the framework of the social policy of the LEB Akim's Office of Ekibastuz - 100 million tenge.

- for lending to citizens of the Republic of Kazakhstan within the framework of the social policy of the LEB Akimat of Kyzylorda Region - 1,200 million tenge, of which 1,007 million tenge was utilized.

- for lending to citizens of the Republic of Kazakhstan within the framework of the social policy of the LEB Akimat of Pavlodar Region - 345.5 million tenge, of which 340 million tenge was utilized.

- for lending to young people of Aksu "Ertis Zhastary" - 54.5 million tenge, of which 45 million tenge were utilized.

- for lending to young people of the Mangistau region "Mangistau zhastary" - 500 million tenge, of which 499 million tenge were disbursed.

- for lending to citizens of the Republic of Kazakhstan within the framework of the social policy of the Akimat of Taraz - 100 million tenge, of which 98 million tenge were disbursed.

- for lending to citizens of the Republic of Kazakhstan within the framework of the social policy of the Akim's Office of Taldykorgan under the program "Zhetisu zhastary" - 500 million tenge, of which 270 million tenge were disbursed.

- for lending to citizens of the Republic of Kazakhstan within the framework of the social policy of the Akim's Office of Ayagoz district of Abay region - 81 million tenge, which was disbursed in full.

- for lending to citizens of the Republic of Kazakhstan within the framework of the program of East Kazakhstan Region Office “Shygys Mamany” - 300 million tenge, of which 274 million tenge were disbursed.

Over the course of its entire activity "Otbasy bank" JSC constantly works on improvement of services and their quality. By terms of savings deposit programs of the Bank vary from 3 to 15 years, whereas terms for granting of housing loans vary from 6 to 25 years. It should be noticed that the State provides financial support for housing construction savings system via paying bonuses to depositors by deposits in "Otbasy bank" JSC. Annual bonus granted by the State is 20% of the total amount of incentive deposit (but not more than 200 minimum calculation indexes).

"Otbasy bank" JSC strives to ensure wide coverage of economically active people in the country to involve them into housing construction savings system, keeping principles of reliability, trust, transparency and high quality in mutual relations with clients and partners.   

Bank organizational structure includes Headquarters in Almaty city and 17 regional subsidiaries.  

MISSION

Increasing the sense of Homeland, providing the own housing and enhancing long-term welfare for families.

STRATEGIC VISION

We, Otbasy Bank - reliable and stable developing system of savings and financing for the population and companies, including for social programs of the state.

The Sole Shareholder of "House Construction Savings Bank of Kazakhstan" JSC is JSC "Baiterek National Management Holding".

JSC "Baiterek National Management Holding" was founded in 2013.

The Holding’s major objective is management of share packages (participatory interests) of national development institutions, national companies and other legal entities owned by the Bank on the right of ownership and transferred for trust management. The Holding is created in pursuance of optimizing management system of  development institutions, financial organizations and development of the National Economy by the Decree No. 571of the President of the Republic of Kazakhstan of “22” May of 2013. As of the end of 2014 the Holding united 11 daughter organizations under its management.

One of key objectives of “Baiterek” Holding is to ensure effective and mutually supportive functioning of Holding corporate group.

www.baiterek.gov.kz  — official site of JSC "Baiterek National Management Holding".

Ratings of the Bank

Currently the international rating agencies assigned to the Bank the following ratings.

In accordance with Fitch Ratings credit opinion dated 16.08.2024

Long-term rating of issuer's default in the national currency	BBB	Forecast – “Stable”
Short-term rating of issuer's default in the national currency	F2

In accordance with Moody's credit opinion dated 12.09.2024

Long-term rating in regard to deposits in the national currency	Baa1	Forecast – “Stable”
Short-term rating in regard to deposits in the national currency	P2
Baseline credit assessment	ba1

Member in international organizations 

European Federation of Building Societies (EFBS)

International Union for Housing Finance (IUHF)

Memorandum on Cooperation

Show

Information on key indicators as of 01.04.2025

No.	Direction	Source of funding	Date of receipt of funds	Allocated amount (million tenge)	Amount disbursed (million tenge)
1	Lending to participants of the 2008-2010 GP at a rate of 4%	MF RK	02.09.2008	23 560	23 560
		Samruk Kazyna	02.06.2010	18 277	18 277
		Samruk Kazyna	27.04.2011	15 163	15 163
2	Lending to participants of the J-2020 at reduced rates of 6.5%, 7%, 8%	MF RK	18.07.2012	12 200	12 200
3	Lending to depositors of JSC Otbasy Bank for the purchase of credit housing	JSC "NMH "Baiterek"	25.03.2016	22 000	22 000
4	Lending of preliminary and intermediate housing loans to participants of the Nurly Zher Program at a rate of 5%	MF RK	27.11.2017	8 000	8 000
		MF RK	16.03.2018	24 000	24 000
		MF RK	20.12.2018	15 000	15 000
		MF RK	13.03.2019	28 000	28 000
		MF RK	03.12.2019	14 000	14 000
		MF RK	11.12.2020	10 000	10 000
		MF RK	06.04.2021	32 000	32 000
		MF RK	29.11.2022	5 100	5 100
		MF RK	21.12.2022	5 100	5 102
		MF RK	27.12.2022	5 100	5 105
		MF RK	24.08.2023	39 700	39 700
		Bond loan	27.07.2020	90 000	90 000
		Bond loan	09.04.2021	120 000	120 000
5	Lending of preliminary and intermediate housing loans to participants of the Nurly Zher Program at a rate of 2% for low-income families	MF RK	22.07.2019	50 000	50 002
		MF RK	18.06.2020	49 000	49 002
		MF RK	01.04.2021	50 000	50 001
		MF RK	06.09.2021, 04.10.2021	20 000	20 005
		MF RK	01.04.2022	51 000	51 001
		MF RK	20.03.2023	20 000	20 000
		MF RK	21.11.2023	12 198	12 200
		MF RK	19.12.2023	1 444	1 446
6	Lending of preliminary and intermediate housing loans to participants of the Almaty Zhastary Program at a rate of 5%	Akimat of Almaty	15.11.2017	1 000	996
		Akimat of Almaty	02.08.2018	1 200	1 208
		Akimat of Almaty	30.06.2020	10 000	10 005
		Akimat of Almaty	13.04.2021	14 000	14 014
		Akimat of Almaty	04/29/2022, 08/11/2022, 09/02/2022, 09/23/2022	15 000	15 009
		Akimat of Almaty	28.12.2022	671	673
		Akimat of Almaty	07/11/23, 02/08/23, 01/09/23, 09/25/23	17 000	17 002
		Akimat of Almaty	20.12.2023	965	971
		Akimat of Almaty	29.07.24,27.08.24,26.09.24	22 000	22 006
		Akimat of Almaty	20.12.2024	1 389	287
7	Lending to citizens under 35 years of age within the framework of the Elorda Zhastary program in Astana	Akimat of Astana	20.10.2021,	700	710
		Akimat of Astana	29.10.2021
		Akimat of Astana	28.02.2022	1 000	1 004
		Akimat of Astana	04.04.2022	300	309
		Akimat of Astana	28.12.2022	500	500
		Akimat of Astana	28.04.2023,04.05.2023	1 000	1 005
		Akimat of Astana	28.05.2024	1 350	1 295
		Akimat of Astana	17.02.2025	4 019	3 572
8	Lending under the Baqytty Otbasy program for the provision of preliminary housing and/or intermediate housing loans at a rate of 2%	Akimat of Almaty	03.04.2019-14.06.2019	1 000	1 004
		Akimat of Almaty	28.06.2019, 27.07.2019	1 500	1 501
		Akimat of Almaty	31.08.2021	3 348	3 331
		Akimat of Almaty	28.12.2022	3 000	2 844
9	Lending of preliminary housing loans for the implementation of the residential complex "Mahabbat" in Astana	Akimat of Astana	29.05.2020	80	80
10	Lending to employees of ArcelorMittal Temirtau JSC	Akimat of Karaganda region	25.03.2022	1 000	1 003
		Akimat of Karaganda region	24.05.2022
		Akimat of Karaganda region	05.04.2023, 25.05.2023	1 000	1 002
11	Lending to young specialists of Karaganda under the "Corporate" program	Akimat of Karaganda region	31.05.2022	1 000	1 017
		Akimat of Karaganda region	20.07.2023	1000	1 007
12	Lending to employees within the framework of the regional program of the Bank for lending to citizens of the Republic of Kazakhstan within the framework of the social policy of the MIO	Akimat of Karaganda region	27.06.2024	1000	985
13	Lending of preliminary housing loans for orphans and children left without parental care	Akimat of Uralsk	24.08.2022	50	50
14	Lending to participants of the Program of preferential lending to youth of Zhambyl region "Aulieata zhastary"	Akimat of Zhambyl region	19.10.2022	500	510
		Akimat of Zhambyl region	18.05.2023	1 000	998
15	Regional program of the Bank for lending to citizens of the Republic of Kazakhstan within the framework of the social policy of the MIO	Akimat of Zhambyl region	27.09.2024	1 000	994
16	Lending of preliminary housing loans in the direction of "Zhas Shanyrak" under the Corporate program	Akimat of Kostanay	05.10.2022	350	360
17	Loan program "Kostanay Zhastary"	Akimat of Kostanay region	02.10.2023	1 050	1 056
18	Loan program "Kostanay Zhastary"	Akimat of Kostanay region	27.11.2024	1 050	1 048
19	Regional program of the Bank for lending to citizens of the Republic of Kazakhstan within the framework of the social policy of the MIO	Akim's Office of Kostanay Region	06.12.2024	500	354
20	Lending of preliminary housing loans in the direction of "Alatau Zhastary" under the program "Corporate"	Akimat of Almaty region	10/31/2022, 11/24/2022	600	495
21		Akimat of Almaty region	30.09.2024	354	351
22	Regional program of the Bank for lending to citizens of the Republic of Kazakhstan within the framework of the social policy of the MIO	The Office of Akim of Almaty Region	26.12.2024	146	140
23	Lending to young people under the Corporate program	Akimat of Atyrau city	21.12.2022	1 000	1 010
24	Lending to socially vulnerable groups of the population of Atyrau and districts of Atyrau region	Akimat of Atyrau region	08.08.2023	1 600	1 600
25	Lending to citizens of the Republic of Kazakhstan within the framework of the social policy of the city of Atyrau and districts of the Atyrau region	Akimat of Atyrau region	25.12.2023	1 400	1 400
26	Lending to medical workers of Atyrau and Atyrau region	Akimat of Atyrau region	11.12.2023	1 000	993
27	Lending to citizens of the Republic of Kazakhstan within the framework of the social policy of the city of Atyrau and districts of the Atyrau region	Akimat of Atyrau region	29.08.2024	1 500	1 500
28	Lending to citizens of the Republic of Kazakhstan within the framework of the social policy of the city of Atyrau and districts of the Atyrau region	Akimat of Atyrau region	18.11.2024	500	200
29	Lending to citizens of the Republic of Kazakhstan within the framework of the social policy of the city of Atyrau and districts of the Atyrau region	Akim's Office of Atyrau	27.12.2024	2 000
30	Lending to orphans and children left without parental care, adults aged 18 and older	Akimat of Taldykorgan	12.12.2022	400	399
31	Lending to youth of Aktobe region	Akimat of Aktobe region	12.12.2022	300	301
32	Lending to citizens of the Republic of Kazakhstan within the framework of the social policy of local executive bodies - Aimed at providing housing for citizens affected by floods	Akimat of Aktobe region	08.08.2024	750	763
33	Lending to citizens of the Republic of Kazakhstan within the framework of the social policy of the districts of the Aktobe region	Akimat of Aktobe region	20.08.2024	500	476
34	Lending to employees of TNC "Kazchrome"	Akimat of Aktobe region	31.05.2024	700	702
36	Lending to participants of the regional program of the Bank "Abai Zhastary"	Akimat of Semey	22.12.2022	573	569
37	Lending to employees within the framework of the regional program of the Bank for lending to citizens of the Republic of Kazakhstan within the framework of the social policy of the MIO	Akimat of Semey	22.12.2022	90	90
38	Lending to employees within the framework of the regional program of the Bank for lending to citizens of the Republic of Kazakhstan within the framework of the social policy of the MIO	Akimat of Semey	27.12.2023	200	203
39	Lending to participants of the Bank's Regional Program	Burlinsky district, West Kazakhstan region	24.02.2023	440	396
40	Lending to employees within the framework of the regional program of the Bank for lending to citizens of the Republic of Kazakhstan within the framework of the social policy of the MIO	Akimat of West Kazakhstan region	28.12.2023	600	590
41	Lending to employees within the framework of the regional program of the Bank for lending to citizens of the Republic of Kazakhstan within the framework of the social policy of the MIO	Akimat of West Kazakhstan region	24.12.2024	1 260
42	Program of crediting of working youth of Ulytau region	Akimat of Ulytau region	14.04.2023	500	509
43	Lending to employees within the framework of the regional program of the Bank for lending to citizens of the Republic of Kazakhstan within the framework of the social policy of the MIO	Akimat of Ulytau region	02.08.2024	500	497
44	Women's mortgage "Umai"	Asian Development Bank	16.02.21, 28.02.22, 27.04.23	38 000	38 008
47	Lending to employees of JSC "Shubarkol Komir"	Akimat of Karaganda region	06.04.2023, 24.05.2023	400	406
48	Lending to working youth in Temirtau	Akimat of Temirtau	15.05.2023	200	201
49	Program for lending to young specialists in Temirtau	Akimat of Temirtau	04.10.2023	150	157
50	Lending to employees within the framework of the regional program of the Bank for lending to citizens of the Republic of Kazakhstan within the framework of the social policy of the MIO	Akimat of Temirtau	20.05.2024	450	454
51	Regional program of the Bank for lending to citizens of the Republic of Kazakhstan within the framework of the social policy of the MIO	Akimat of Shymkent	05.07.2023	3 000	2 915
52	Regional program of the Bank for lending to citizens of the Republic of Kazakhstan within the framework of the social policy of the MIO	Akimat of Shymkent	29.07.2024	5 000	4 992
53	Regional program of the Bank for lending to citizens of the Republic of Kazakhstan within the framework of the social policy of the MIO	Akimat of Shymkent	27.12.2024	15 216
54	Regional program of the Bank for lending to citizens of the Republic of Kazakhstan within the framework of the social policy of the MIO	Akimat of Shymkent	28.03.2025	5 000
55	Regional program of the Bank for lending to citizens of the Republic of Kazakhstan within the framework of the social policy of the MIO	Akimat of Kyzylorda region	19.07.2023	1 200	1 193
56	Regional program of the Bank for lending to citizens of the Republic of Kazakhstan within the framework of the social policy of the MIO	The Office of the Akim of Kyzylorda Region	26.12.2024	1 200
57	Program of lending to young specialists of Mangistau region within the framework of the program "Mangistau zhastary"	Akimat of Mangistau region	17.10.2023	500	499
58	Regional program of the Bank for lending to citizens of the Republic of Kazakhstan within the framework of the social policy of the MIO	The Office of the Akim of Mangistau Region	27.12.2024	500	159
59	Program of crediting of working youth of Pavlodar	Akimat of Pavlodar	02.10.2023	346	340
60	Lending program for working youth in Aksu	Akimat of Aksu city	24.11.2023	55	45
61	Regional program of the Bank for lending to citizens of the Republic of Kazakhstan within the framework of the social policy of the MIO	Aksu city akim's office	05.12.2024	300	170
62	Lending program "Kamkor - Taraz"	Akimat of Taraz city	21.12.2023	100	98
63	Youth lending program "Zhetisu zhastary"	The Office of the Akim of Zhetysu Region, The Office of the Akim of Taldykorgan City	21.12.2023	500	419
64	Regional program of the Bank for lending to citizens of the Republic of Kazakhstan within the framework of the social policy of the MIO	State Institution "Apparatus of the Akim of the Zhetysu Region"	07/18/24, 06/08/24, 09/16/24, 11/10/24	1 000	321
65	Loan program "Kozy Korpesh - Bayan Sulu Zhastary"	The Office of the Akim of the Ayagoz District of the Abay Region	27.12.2023	81	81
66	Lending program "Shygys Mamany"	Akimat of East Kazakhstan region	25.02.2024	300	292
67	Regional program of the Bank for lending to citizens of the Republic of Kazakhstan within the framework of the social policy of the MIO	Akimat of East Kazakhstan region	31.10.2024	300	40
68	Regional program of the Bank for lending to citizens of the Republic of Kazakhstan within the framework of the social policy of the MIO	Akimat of East Kazakhstan region	17.03.2025	700
70	Regional program of the Bank for lending to citizens of the Republic of Kazakhstan within the framework of the social policy of the MIO	Akimat of Saransk	25.09.2024	50	57
71	Regional program of the Bank for lending to citizens of the Republic of Kazakhstan within the framework of the social policy of the MIO	Akimat of North Kazakhstan region	20.12.2024	350
72	Regional program of the Bank for lending to citizens of the Republic of Kazakhstan within the framework of the social policy of the MIO	The office of the Akim of the city of Ekibastuz, Pavlodar region	24.12.2024	100	64

Audit

The audit company PricewaterhouseCoopers LLP audits the financial statements of the Bank for 2019-2021, the total value of the Agreement is 75,500,000 KZT tenge, excluding VAT.

The audit company PricewaterhouseCoopers LLP audits the financial statements of the Bank for 2024-2026, the total value of the Agreement is 254,000,000 KZT tenge, excluding VAT.

Microfinance Company «Elet Capital»

On October 10, 2024 in Almaty signed a Memorandum with the participation of the Chairman of the Board of JSC “Otbasy Bank” and Chairman of the Board - General Director of “Microfinance Company ‘Elet Capital’. This Memorandum was concluded for mutually beneficial cooperation, as well as the Bank and MFC intend to generally establish and maintain the exchange of experience.

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Licenses 

LICENSE to carry out activities in the securities market

LICENSE to conduct banking and other operations provided for by the banking legislation of the Republic of Kazakhstan

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Statistics

Review of the results of independent diagnostics of corporate governance

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Organizational structure

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Report on the sustainable development of Otbasy Bank JSC for 2020

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Information on the Bank's structural divisions

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